Senior UX Researcher at CoinsPaid

CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".

Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!

We are looking for a Senior UX Researcher who is self-sufficient, outcome-driven, and comfortable owning research end-to-end without micromanagement. This role goes beyond executing studies — you will actively shape research practices, influence product decisions, and help build a strong research culture across the department.

You will work on complex B2B products, where access to users is not always easy. You should be someone who embraces constraints, sees them as part of the challenge, and finds pragmatic ways to generate meaningful insights — because connecting with users, even when difficult, is a must.

Responsibilities:

Own the full research cycle: from defining research problems and choosing methods to synthesis, storytelling, and driving action
Proactively navigate research constraints (limited access, regulatory boundaries, technical complexity) and still deliver impact
Act as a strategic research partner for product and design teams, influencing product direction, not just validating solutions
Build strong, trust-based relationships with Product, Design, and other stakeholders
Translate complex qualitative and quantitative findings into clear, actionable insights
Actively contribute to and promote a research-driven culture, helping teams understand when and how to use research
Work confidently with ambiguity and complexity, be ready to learn about crypto and more

Requirements:

Proven experience as a Senior UX Researcher (or equivalent), with clear ownership of research outcomes
Ability to work independently with minimal guidance and without micromanagement
Experience conducting research in environments where user access is limited or hard to obtain
Strong collaboration skills and a true team-player mindset
Hands-on experience researching complex B2B products, platforms, or back-office systems
Solid understanding of product development processes and how research drives decision-making
Strong communication and facilitation skills, with the ability to influence without formal authority
Comfort operating in complex, fast-moving, or regulated environments
Fintech or crypto experience is a strong plus

Nice to have:

Experience building or evolving research operations
Experience mentoring other researchers or upskilling cross-functional partners
Background in highly regulated industries or enterprise platforms

Senior UX Researcher

Job Description

Responsibilities:

Requirements:

Nice to have:

About CoinsPaid