Senior Account Executive, GelatoConnect Products, North America
Job Description
About GelatoConnect Products
GelatoConnect is the SaaS arm of Gelato, and we are continuously developing products to bring value to our customers. Our original product, GelatoConnect is our enterprise platform designed to serve as the operating system for the modern print industry. We help print producers move away from fragmented, legacy systems by automating their procurement, workflows, and logistics into a single, seamless interface. Our GelatoConnect Platform helps transform traditional, commercial printers into the digital and on-demand world. For apparel decorators, GelatoConnect provides them with an end-to-end operating system to manage their entire processes from order-intake, inventory management and all the way through shipping. The GelatoConnect Platform is the only solution in the printing industry that provides a full platform with procurement, workflow, and logistics.
What you will be doing
As a Senior Account Executive, GelatoConnect Products, you’ll lead complex, consultative sales cycles for Gelato’s most strategic and sophisticated solutions, working on deals that shape how global production and commerce operate. You will have a significant opportunity to grow accounts and build long-term customer value. GelatoConnect deals are strategic, multi-product, and highly consultative, requiring strong commercial judgment and the ability to navigate complex, multi-stakeholder buying processes.
Key Responsibilities:
Sales Execution & Deal Ownership
Own the full sales cycle for GelatoConnect products
Drive outbound prospecting into priority accounts while converting inbound demand
Lead deep discovery with commercial, operational, and technical stakeholders
Design and articulate tailored solutions that map to complex customer workflows
Navigate multi-stakeholder buying processes, procurement, and approvals
Collaborate closely with Product, Solutions, and Leadership on strategic deals
Close high-value, multi-product agreements and expand strategic accounts over time
Evangelize the benefits of GelatoConnect products and help printers scale profitably
Consistently meet and exceed monthly and quarterly sales quotas
Pipeline Management & Forecasting
Build and manage a high-quality pipeline with accurate forecasting
Maintain excellent CRM hygiene to ensure forecasting accuracy and actionable sales insights
AI-First Sales Practices
Act as an AI builder, actively utilising AI tools to enhance sales processes and increase execution speed across the funnel
Customer Value & Market Feedback
Provide frontline feedback to Marketing, Product, and Partnerships to continuously improve our go-to-market approach
Who you are
You have a start-up mentality, incredible stamina, discipline, resilience, and grit. You’re a doer. You change until you win. You feel comfortable getting your hands dirty while never losing sight of long-term ambition. You are confident in your abilities and experience, yet humble and curious in your execution. Embracing change, complexity, and ambiguity while also navigating a little bit of chaos is essential for success in this role. You’re comfortable being accountable for complex deals, long sales cycles, and outcomes that materially impact customer operations.
Our Requirements Include:
Sales Experience & Performance
7+ years of B2B sales experience, ideally in SaaS or cloud-based platforms with proven closing experience
Demonstrated success in consultative, enterprise-style sales motions
Experience selling operationally complex solutions with multiple modules
Strong discovery skills; you know how to uncover real business pain through curiosity
Experience studying how a business works and transforming this through software
Strong track record of meeting or exceeding revenue targets
Commercial & Communication Skills
Excellent communication and relationship-building skills, with the ability to engage and influence customers effectively
Credible with senior stakeholders across commercial, technical, and operational roles
Ways of Working
Entrepreneurial mindset with a strong bias toward action and ownership
Highly organised, strategic, and disciplined in pipeline management
Comfortable operating in fast-paced, evolving environments with a high level of autonomy
Energised by complex problem-solving and long-term value creation
Tools, AI & Languages
Experience using CRM systems (e.g. Salesforce, HubSpot) and sales reporting tools
Hands-on experience using AI tools and embedding them into daily workflows to increase speed and effectiveness
Fluency in English; additional languages are a plus