Job Description
About Gelato
Gelato has created the world’s largest global network for on-demand production of custom products – from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions.
At Gelato, we don’t own production facilities – we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It’s smarter, faster, and greener.
With GelatoConnect, our SaaS platform, we’re driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we’re reshaping the print industry to be more efficient, sustainable, and profitable.
Platform
Gelato is an AI-first, cloud-native platform transforming local, on-demand production and delivery — with zero physical assets. We power:
Global production orchestration: connecting e-commerce customers to 130+ partners across 32 countries. From AI-guided plate design to smart routing and logistics, we deliver to over 5 billion people in under 72 hours—faster, greener, smarter.
GelatoConnect: our AI-driven print production OS that helps producers master digital printing — from inventory to shipping — by automating every step: procurement, prepress, printing, packaging, and dispatch. It’s machine-agnostic, real-time, and built for uptime, precision, and profitability.
AI at the Core
We are not just early adopters of AI — we’re AI-native builders. Across engineering, product, and operations, we embrace AI to accelerate innovation:
AI-first development using LLMs for code generation, testing, documentation, and design exploration.
Autonomous AI agents driving platform resilience, observability, cost control, and internal workflow automation.
AI-native product features built into GelatoConnect and the core platform — improving routing, personalization, and production optimization.
A culture of continuous experimentation with RAG, agent orchestration, prompt engineering, and model fine-tuning.
Responsibilities
Own and evolve Gelato's Internal Developer Platform as a product — designing golden paths and self-service capabilities for engineering teams.
Manage and optimize multi-cloud infrastructure (AWS primary), including Kubernetes, networking, and FinOps.
Deliver and maintain CI/CD pipelines (ArgoCD, Helm, CircleCI), GitOps workflows, and Infrastructure as Code (Terraform).
Ensure platform reliability through on-call support, incident response, and observability.
Build and operate AI agents and LLM-driven automation as a core part of platform operations.
Requirements
Deep hands-on experience with AWS (EKS, IAM, VPC, S3, networking) and Kubernetes internals.
Strong IaC skills (Terraform) and GitOps experience (ArgoCD).
Solid Linux fundamentals and cloud-native troubleshooting ability.
AI-native engineering mindset — you use AI agents and LLM tools daily as your core workflow.
Good to have
Experience with GCP or multi-cloud strategies.
Ability to read, write, and review code — leveraging AI tools to move fast across stacks.
Familiarity with developer platform tooling (Backstage, service catalogs).
Experience with shift-left security or policy-as-code practices.
Hands-on experience building agentic systems for infrastructure automation.
What it’s like to work at Gelato
We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.
At Gelato, we pride ourselves on our global presence with 14 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth.
Lastly, we ask that you please upload your CV in English, regardless of which country you are applying from.