IT & Operations Administrator - New Zealand

Level is a learning technology company dedicated to helping students build real academic and life skills with confidence and joy. We combine proven curriculum principles with world class interactive design to make meaningful practice something students want to come back to, not something they struggle through.

We support what teachers, schools, and parents are already doing by increasing student engagement with high quality, standards aligned practice that reinforces classroom learning. That’s why we’re building:

For students: Rewarding and motivating learning experiences that meet students where they are to build real academic proficiency.

For educators: Tools that fit naturally into instruction and help students stay engaged while reducing teacher workload.

For parents: Activities that help your kid catch up or get ahead, build confidence, and minimize homework battles, whether learning at school or at home.

We are committed to helping every person maximize their potential and live a life of meaning. It’s a difficult problem that requires brilliant people and tremendous effort over time.

Level is seeking a seeking an enthusiastic IT & Operations Administrator to support both our technology needs and general office operations in the Auckland, NZ studio. This is an associate to mid-level role and is ideal for a professional with 1-2 years of experience who enjoys variety in their work and wants to develop skills across technical support and business operations. You'll ensure our team has the technology and workplace resources they need to be productive and successful.

What You Will Do

IT Support (70%)

Technical Support & Troubleshooting

• Perform network troubleshooting, including connectivity, printer, and Wi-Fi issues

  • Basic knowledge of switching and routing.

• Diagnose and resolve hardware and software issues across Windows, Mac, and mobile platforms

• Set up workstations and connect peripherals for new employees

• Install, update, and troubleshoot software applications and operating systems

• Maintain inventory of IT equipment and coordinate hardware replacements

Ticket Management & Customer Service

• Manage and prioritize incoming support tickets through the helpdesk ticketing system

• Provide timely, professional, and courteous support via phone, email, and in-person

• Document all support activities, solutions, and follow-up actions in the ticket system

• Escalate complex technical issues to appropriate IT specialists when necessary

• Follow up with users to ensure complete resolution and satisfaction

Administrative Duties

• Assist in maintaining accurate documentation of IT procedures, configurations, and solutions

• Assist with user account management and access permissions

• Support IT asset management and equipment lifecycle tracking

• Participate in IT projects and system implementations as needed\

Privacy & Compliance

• Serve as the privacy officer on-site

• Foster Operational Security culture

• Support Third Party Component and Software requests, and foster compliance

Operations Support (30%)

Office Operations Management

• Manage office supplies and kitchen inventory and coordinate vendor relationships

• Process and distribute incoming mail and packages

• Manage meeting room setups and troubleshooting, as well as resource calendars

• Assist with event planning, catering and coordination for team meetings and celebrations

• Maintain organized common areas and office spaces

Employee Support & Onboarding

• Coordinate new employee workspace setup (desk, supplies, access cards)

• Assist with onboarding logistics and welcome materials

• Serve as backup for visitor reception when needed

Vendor & Facilities Coordination

• Serve as secondary contact for office service vendors (cleaning, maintenance, deliveries)

• Track and submit operations-related invoices for processing

• Assist in coordinating facility maintenance requests and repairs

• Assist with office moves and space reconfigurations

• Monitor and maintain office equipment (copiers, printers, kitchen appliances)

Required Qualifications

• Bachelor’s degree OR 1-2 years of experience in IT support, helpdesk, office/ administrative support, or similar role

• Hands-on experience with equipment setup and configuration

• Proven ability to troubleshoot software and hardware issues (personal or professional)

• Proficiency with Windows and Mac operating systems

• Knowledge of Google Suite and common business applications

• Strong organizational skills and attention to detail

• Ability to multitask and prioritize in a fast-paced environment

• Strong problem-solving abilities and attention to detail

• Experience in customer service or support role preferred

• Professional and friendly demeanor

• Excellent communication skills

Preferred Qualifications

• Experience with remote support tools and ticketing systems

• Experience with networking concepts (TCP/IP, DNS, DHCP)

• Experience with cloud platforms (Azure, GCP, and AWS)

• Knowledge of mobile device management (MDM) solutions

• Industry certifications such as CompTIA A+, Network+ are a plus