Field Application Engineer Team Lead - F1

Role Purpose

 

The Field Application Engineer (FAE) Team Lead – F1 is accountable for ensuring the successful delivery of support to Formula 1 customers, with a primary focus on customer satisfaction, effective support execution, and fulfilment of contractual obligations. 

This role owns the end-to-end support experience for F1 customers, ensuring that Motion Applied products are deployed, operated and supported to the highest standard across trackside, remote and factory environments. 

Key Accountabilities

 

F1 Customer Ownership: 
- Primary point of accountability for F1 support delivery 
- Build strong customer relationships 
- Ensure high-quality support experience 
- Proactively manage customer risks 

Contractual Support Delivery: 
- Own contractual support obligations 
- Define support coverage (trackside, remote, factory) 
- Ensure adherence to service expectations 
- Continuously improve performance 

Technical Leadership: 
- Lead resolution of complex technical issues 
- Coordinate cross-functional teams 
- Ensure root cause analysis and prevention 

Team Leadership: 
- Coordinate FAE team supporting F1 
- Manage resource allocation and planning 
- Provide technical guidance and coaching 

Product Feedback: 
- Represent customer needs internally 
- Influence product improvements 
- Identify additional value opportunities 

Continuous Improvement: 
- Improve support processes and tools 
- Contribute to scalable models 
- Develop documentation and best practices 

 

Knowledge, Skills and Experience 

Technical Expertise: 
- Strong motorsport systems knowledge 
- Experience with telemetry and data systems 
- Ability to diagnose complex issues 

Operational Capability: 
- Experience in high-pressure environments 
- Strong organisational and prioritisation skills 

Leadership and Communication: 
- Strong stakeholder communication 
- Proven leadership capability 
- Customer-focused mindset 

Working Environment 

Frequent travel to race events and customer sites. Work outside standard hours including weekends aligned to motorsport events. 

Summary 

The Field Application Engineer Lead – F1 is a critical role responsible for delivering high-quality, reliable and scalable customer support to F1 customers. 

What we can offer you 

In return for everything you bring to the table, we can ensure an exciting, challenging role in a dynamic business surrounded by some of the best people in their respective fields.

At Motion Applied we firmly believe it’s the relationships and friendships we create while working that make us special. We’re also aware that the world is changing and we are part of that change. We all want and need different things from our work and home lives, so, if you have commitments outside of work, we’re open to talking through flexible working options that work for you and us.

• Annual leave (25 days + bank holidays, pro-rated for part time colleagues).
• Enhanced Company Maternity, Paternity and Adoption leave and pay.
• Flexible working policies, including Hybrid Working.
• Life assurance to the value of 4 times base salary
• Opportunity to join the Motion Applied Pension Plan
• Company funded individual private healthcare with the opportunity to extend to partner or spouse and/or dependents at a discounted rate.
  
• Electric car scheme – opportunity to drive a brand-new car in a more affordable way through this salary sacrifice scheme. Employees are eligible to join the scheme after successful competition of their probationary period.

Who we are

Motion Applied are a medium-sized tech firm spun out of McLaren Group. We’re looking for people who will thrive in a non-hierarchical, growth-orientated company, self-starters who are flexible and somewhat entrepreneurial in their approach.

 

Motion Applied are committed to Diversity, Equality and Inclusion (DEI) and promote DEI in all we do. Motion Applied are also members of the UK Government Disability Confident Scheme.