Operations Administrator

The Mission

We are seeking a Pathfinder. A proactive, detail-obsessed professional to serve as the backbone of our administrative, billing, and compliance operations. You won’t just follow a map; you will help refine it. You will be responsible for ensuring that our Zoho CRM remains a "source of truth," that our billing is airtight, and that our compliance standards are never compromised.

Key Responsibilities

CRM & Data Integrity

• Audit and maintain records within Zoho CRM to ensure data accuracy.
• Manage lead-to-signed workflows, ensuring all mandatory compliance documentation is attached before moving stages.
• Generate weekly reports on pipeline health and administrative bottlenecks.

Airtight Billing & Finance

• Execute end-to-end billing cycles: Manage and communicate invoicing and billing information to all relevant internal teams and external stakeholders, ensuring timely updates and engagement.
• Reconcile accounts and follow up on overdue invoices with firm yet professional persistence.
• Identify and resolve billing discrepancies before they reach the client.

Rigorous Compliance

• Act as the "final gatekeeper" for industry-specific regulatory requirements.
• Maintain organized digital filing systems and ensure all contracts are fully executed and stored.
• Keep abreast of changing regulations to update internal checklists.

Process Optimization (The "Pathfinding")

• Identify "friction points" in our current admin processes and propose Zoho automation solutions to fix them.

The Ideal Profile

The "Eye"

You spot a double-space or a missing decimal point from a mile away.

The "Brain"

You understand the logic of CRM workflows. You don't just click buttons; you understand the why.

The "Grit"

You are "super reliable." If a task is in your hands, the team considers it done.

The "Voice"

You can communicate complex billing or compliance issues to suppliers with clarity and wit.

Technical Requirements

• Advanced Proficiency in Zoho CRM: (CRM, Blueprints, Canvas, and Reports).
• Qualification: Data and/or Finance related
• Experience in Billing/Bookkeeping is a bonus
• Compliance Literacy: Experience handling sensitive data, contracts, or regulatory filings.
• Project Management: Ability to juggle multiple deadlines without dropping a single plate.