Customer Returns Coordinator

Background

The world around us is experiencing significant change, the greatest in generations. 

 

At Motion Applied, we’re accelerating the response to that change. Our vision is that our people and technologies will pioneer a better future.  Our mission is to achieve breakthroughs in performance.

 

We’re at the cutting edge of innovation in industries including transportation and motorsport. We create solutions that drive efficiency and cost-effectiveness.

We want to help to reduce the carbon footprint and become more sustainable.

By applying our expertise, we deliver real benefits and pioneer a better future.

Purpose of the Role

 

To report, coordinate, and schedule the service, upgrade, and repair of high-performance electronic products, ensuring maximum performance and minimum delay. 

 

Report on status of all returns, alert any blockers and schedule where appropriate and then update the customer with status reports.

 

Customer Contact for customer returns, schedule, and failure reports.

 

Report where resource capacities are going to become overloaded and understand manufacturing routes whilst working in conjunction with other departments.

 

Reporting to the Production Test Operations Manager you will be responsible for liaising with the production, purchasing, sales, project teams and the customer to achieve the successful and accurate coordination of resource for the customer returns.

 

Role Dimensions

 

The role will require commitment to deliver during peak periods or as customer demand to ensure key objectives and responsibilities are achieved.

 

Principal Accountabilities

• Working within TSR to help the team by assigning, coordinating, and prioritising customer returns.
• Reporting status of customer returns to Test Operations Manager
• Reporting status of customer returns to Sales Admin/Accounts Team on a weekly basis or as required.
• Proficient writing customer reports for the customer returns at a technical level from the details given by the test team.
• Main customer contact for customer returns.
• Responsible for collating trends from returned units and liaising with production quality.
• Planning and scheduling of customer returns.
• Participates in production planning meetings with team leads.
• Participates in production team stand-ups.
• Review orders and identify component due dates to facilitate the accurate planning process for the deliveries of return products in line with business imperatives and customer requirements.
• Participate in the planning and scheduling for each production department according to previously established service sequences and lead times whilst ensuring maximum performance with minimum delay.
• Proactively address potential or actual material shortages with Purchasing to track and improve shortage dates.
• Liaise with the key stakeholders to monitor the progress and determine the status of assigned returns.
• Manage and communicate stakeholder requirements, resolve issues, and make decisions in line with business plans, ensuring own understanding of deliverables and that of the teams.
• Maintain close relationships with production team leads, and continuously improve the efficiency of Customer return products

Knowledge, Skills, Qualifications and Experience

 

• Technical understanding of automotive/motorsport electronic components.
• Experience within the Motorsport/Automotive/Aerospace industries advantageous.
• IT skills, advanced excel capability and reporting skills are an advantage.
• Proven experience in a customer facing role.
• Have a high level of initiative and ability to work independently.
• Excellent organisational skills.
• Excellent attention to detail.
• Excellent time management.
• Ability to work well under pressure.
• Demonstrate a high level of commitment to achieving objectives.
• Good interpersonal skills.
• Thrives in a fast paced challenging environment.
• Ability to fully contribute to the process of continuous improvements.
• Ability to entrench a collaborative approach to problem solving.
• Developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job expertise.

What we can offer you 

In return for everything you bring to the table, we can ensure an exciting, challenging role in a dynamic business surrounded by some of the best people in their respective fields.

At Motion Applied we firmly believe it’s the relationships and friendships we create while working that make us special. We’re also aware that the world is changing and we are part of that change. We all want and need different things from our work and home lives, so, if you have commitments outside of work, we’re open to talking through flexible working options that work for you and us.

• Annual leave (25 days + bank holidays, pro-rated for part time colleagues).
• Enhanced Company Maternity, Paternity and Adoption leave and pay.
• Flexible working policies, including Hybrid Working.
• Life assurance to the value of 4 times base salary
• Opportunity to join the Motion Applied Pension Plan
• Company funded individual private healthcare with the opportunity to extend to partner or spouse and/or dependents at a discounted rate.
  
• Electric car scheme – opportunity to drive a brand-new car in a more affordable way through this salary sacrifice scheme. Employees are eligible to join the scheme after successful competition of their probationary period.

Who we are

Motion Applied are a medium-sized tech firm spun out of McLaren Group. We’re looking for people who will thrive in a non-hierarchical, growth-orientated company, self-starters who are flexible and somewhat entrepreneurial in their approach.

 

Motion Applied are committed to Diversity, Equality and Inclusion (DEI) and promote DEI in all we do. Motion Applied are also members of the UK Government Disability Confident Scheme.