Business Development Representative
Job Description
About Kiln:
Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces.
Kiln launched in 2018 with locations in Salt Lake City and Lehi, Utah. Today, we’ve grown to 21 hubs across the Mountain West, and we’re just getting started. As a leader in the flex-office movement, Kiln is shaping the future of hybrid work in the evolving landscape of commercial real estate.
Our Core Values
1: Human at the core
2: Achieve & Celebrate Together
3: Thoughtful and with Purpose
4: Always Evolving
5: Nothing short of Extraordinary
6: Scrappy & Ingenious
Our Mission
Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways. Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine.
Role Summary:
Inbound Lead Management
- Respond promptly to inbound leads, engaging via phone, text, and email.
- Confirm tour attendance or reschedule as necessary to minimize ‘no-shows.’
- Manage all inventory updates & email communication via AI lead platforms.
Contact Nurturing
- Organize and manage contacts/leads within the CRM to qualify and maximize conversion to tours.
- Execute reactivation campaigns to re-engage cold or lost leads.
- Track and analyze contact/leads performance within the CRM.
New Market Prospecting and List Building
- Build and engage targeted new member prospect lists for new markets.
- Build targeted potential partner lists for new markets for Business Development Manager and Community Team engagement.
- Maintain a consistent cadence of outbound activity to generate a steady pipeline.
Marketing Campaign Support
- Manage leads generated from Marketing’s campaign strategy.
- Craft automated outreach sequences within the CRM to scale lead nurturing.
- Conduct research on local companies, real estate movements, and industry news to inform campaigns with Marketing.
Third Party Aggregator Management
- Audit all aggregator platforms to ensure real-time desk/office availability.
- Coordinate the upload of location-specific photography for each listing.
- Act as the primary bridge between Community Teams & Account Managers.
Ideal Experiences & Skills:
- 1-3 years of experience in sales, business development, or customer facing roles
- Passionate professional who loves a challenge and thrives of driving outcomes
- Strong understanding of sales mechanics and revenue drivers
- A team player who can balance individual performance with collaboration
- Must have strong networking skills and able to think creatively and self-start
- Must have strong verbal and written communication skills
- Exceptional organizational and multitasking skills
- Passion for entrepreneurial communities
- College graduate with a four-year degree preferred, but not required
- Passion and understanding for Kiln’s mission and values
- Proficient in use of Hubspot, Google Suite, Microsoft Suite, Adobe Suite, Slack, Asana, and ready and able to learn to manage additional SaaS platforms.