Job Description
Job Description – Operations Analyst
The CoinDCX Journey: Building the Future of Finance
At CoinDCX, our mission is to make crypto and blockchain accessible to every Indian and build safe, transparent, and scalable financial systems for the future.
As India’s first crypto unicorn, we operate high-availability platforms where reliability, speed, and operational excellence are non-negotiable. Our Reliability Operations function plays a critical role in ensuring seamless business and technology operations around the clock.
About the Role
We are setting up a dedicated Reliability Operations Team that acts as the first line of defense for critical systems, applications, and business processes.
As a Reliability Operations Analyst, you will be responsible for real-time monitoring, incident detection, and coordinated response, ensuring operational continuity across a 24/7 environment. This role requires strong situational awareness, structured execution, and clear communication across stakeholders.
What You’ll Do
Real-Time Monitoring & Oversight
Continuously monitor systems, applications, and business-critical processes using dashboards, alerts, and monitoring tools
Detect anomalies early to prevent downstream impact
Incident Detection & Response
Identify, log, categorize, and escalate incidents as per defined SLAs and escalation matrices
Act as the central coordination point during live incidents
First-Level Troubleshooting
Perform initial triage to validate alerts and reduce false positives
Gather relevant information before escalation to technical or business teams
Operational Continuity (24/7 Coverage)
Ensure seamless handovers between shifts with complete context
Maintain uninterrupted operations across rotational shift.
Governance & Documentation
Maintain shift logs, incident records, and escalation notes
Update SOPs and contribute to internal knowledge bases
Cross-Functional Collaboration
Work closely with Tech Ops, Business Ops, Risk, Product, and Engineering teams for timely issue resolution
Reporting & Insights
Share real-time updates during incidents
Prepare daily/weekly operational reports
Highlight recurring issues, trends, and reliability risks
You’ll Excel in This Role If You Have
Core Skills & Competencies
Ability to remain calm and act decisively under pressure
Clear written and verbal communication for structured incident reporting
Strong sense of ownership and attention to detail
Willingness to work in rotational 9-hour shifts for 24/7 coverage
Basic analytical aptitude with Excel proficiency
Technical Exposure (Preferred)
Familiarity with monitoring and observability tools (Slack or similar)
Basic understanding of system operations, networks, or process monitoring
Qualifications
- Bachelor’s degree in Computer Science, IT, Operations, Finance, Trading, or a related field (or equivalent practical experience)
- 1–3 years of experience in Operations, Reliability, NOC, or SOC roles (Fresh graduates with strong aptitude may be considered for junior roles)
- Foundational understanding of business or technology operations
You’ll Know You’re Winning When
- You consistently remain calm and decisive during high-pressure incidents
- Incident updates are clear, structured, and timely
- Monitoring alerts are validated efficiently, reducing false alarms
- Shift handovers are seamless with zero loss of context
- You effectively use monitoring tools (Slack or similar) to coordinate responses
- You adapt comfortably to rotational shifts while maintaining performance
- You demonstrate strong aptitude, learning agility, and Excel-based analysis Hiring Process
Here’s what your journey with us looks like:
- Application Review – We assess for skills, alignment, and intent
- Recruiter Connect – A short conversation to understand you better
- Functional Round(s) – Deep dive into your approach, craft, and problem-solving
- Assignment / Simulation Round - Depends on Role
- A take-home task or live problem-solving exercise to understand how you think and execute in real scenarios
- Culture & Values Discussion – A conversation to understand our ways of working and how you thrive best
- Founder Conversation (Optional) – For certain roles and senior levels, you may meet our founders to explore strategic alignment and long-term fit
Where We Work
We believe the best ideas emerge when people build together. Collaboration, speed and trust come alive when teams share the same space.
With this belief, we operate as a work-from-office organisation. This role is based out of our Bangalore office, where energy, alignment and innovation move in real time.
Perks That Empower You
We believe great people deserve great experiences.
- Design Your Own Benefits: Flexible perks to match your lifestyle
- Unlimited Wellness Leaves: Rest and recharge as you need
- Mental Wellness Support: Access to therapy and wellness resources
- Learning Sessions: Bi-weekly learning and growth opportunities
Ready to Build What’s Next?
If you’re looking for a role that gives you direct access to high-stakes decisions, deep impact and a chance to build the future of finance, this is it.
Join CoinDCX and help us make crypto accessible to every Indian, together.