Mission

Pilots can’t afford downtime — and neither can the systems that support them. At Navi, the Support Engineer is the first line of defense for our users: flight students, instructors, and training centers who rely on our AI co-pilot to improve performance. Your mission is to ensure their experience is seamless, their issues resolved quickly, and their trust in the platform unshakable.

Responsibilities

• Frontline Support: Serve as the first point of contact for technical questions and troubleshooting.

• Problem Solving: Diagnose and resolve issues, escalating to engineering when needed.

• Monitoring: Track platform performance, identify issues early, and keep the system mission-ready.

• Documentation: Create and maintain FAQs, troubleshooting guides, and training materials.

• Feedback Loop: Provide structured feedback to engineering and product teams to improve reliability and usability.

• User Training: Help students and instructors understand and adopt new features effectively.

About You

• Experience in technical support or IT support roles.

• Strong troubleshooting skills — able to quickly identify, replicate, and resolve issues.

• Familiar with cloud platforms (AWS, GCP), databases, and ticketing tools like Zendesk or Jira.

• Excellent communicator who can explain technical details in plain language.

• Organized, proactive, and able to work independently.

• Enthusiastic about aviation or excited to learn the domain.
  

Why This Role Matters

Flight training is demanding. Instructors and students need a platform that just works. As a Support Engineer at Navi, you’ll be the one ensuring that reliability — keeping our users focused on flying, not fighting tech.

What You’ll Get

• Competitive salary — no equity, but strong compensation for the role.

• Flight training opportunity — earn your pilot’s license and gain firsthand aviation experience.

• Growth path — learn the product deeply and expand into customer success, QA, or product ops.

• Team culture — join a crew of engineers and pilots united by the mission to transform aviation.