Part-Time Support Specialist
Job Description
ABOUT UNIT
Unit is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more.
We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels.
The Role
We are hiring a Part-Time Support Specialist to join our growing Support team. Reporting to the Support leadership team, this role plays a critical part in delivering excellent service to Unit’s customers while helping improve our product and internal processes.
This is a part-time position with preferred availability of approximately 20 hours per week. From day one, you’ll be exposed to real customer challenges and empowered to make a meaningful impact across the organization.
Key Responsibilities
Triaging, responding to, and managing customer support inquiries across multiple channels
Escalating complex or high-impact issues and coordinating with cross-functional teams (Product, Engineering, Operations) to drive resolution
Supporting the creation and maintenance of internal and external support documentation, FAQs, and training materials
What We’re Looking For
Strong attention to detail, with the ability to understand the broader customer and product context
Excellent written communication skills and a customer-first mindset
Comfortable learning new tools, systems, and concepts in a fast-moving environment
Team-oriented attitude with a willingness to collaborate across functions
Interest in fintech, customer support, and building the future of financial infrastructure
LIFE AT UNIT
Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We’re a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.
Part-Time Support Specialist
Job Description
ABOUT UNIT
Unit is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more.
We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels.
The Role
We are hiring a Part-Time Support Specialist to join our growing Support team. Reporting to the Support leadership team, this role plays a critical part in delivering excellent service to Unit’s customers while helping improve our product and internal processes.
This is a part-time position with preferred availability of approximately 20 hours per week. From day one, you’ll be exposed to real customer challenges and empowered to make a meaningful impact across the organization.
Key Responsibilities
Triaging, responding to, and managing customer support inquiries across multiple channels
Escalating complex or high-impact issues and coordinating with cross-functional teams (Product, Engineering, Operations) to drive resolution
Supporting the creation and maintenance of internal and external support documentation, FAQs, and training materials
What We’re Looking For
Strong attention to detail, with the ability to understand the broader customer and product context
Excellent written communication skills and a customer-first mindset
Comfortable learning new tools, systems, and concepts in a fast-moving environment
Team-oriented attitude with a willingness to collaborate across functions
Interest in fintech, customer support, and building the future of financial infrastructure
LIFE AT UNIT
Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We’re a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.